Ordering-7daysprint.com.au

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Common Customer Questions

1.Do all orders have to be placed online?: No, you don’t need to place the order online. If any products you interest don’t put on our website, you could contact us and place the order offline and make the payment via bank transfer or PayPal.

2.Are the colors shown on the preview screen accurate?: We do ask all custom uploaded files to be designed in CMYK, and uploaded in CMYK. You may also upload in RGB if you choose, however the color will be converted and may not be as accurate. If your file contains large quantities of blues and purples, it may be best to limit the magenta hues in the design by at least 10%. If you do upload in CMYK, we ask you to design using our preferred color profile for better color accuracy. If you have any questions, please view the link RGB VS. CMYK for more details

3.Can I split our order for 500 into 2 names of 250?: Yes, it is possible. If the item you chose is one name x 500 cards price. We can split up into 250 cards for one person and 250 for another person. But extra money will be charged for the splitting order.

4.What currency will I be charged in for my order?: When buying anything internationally with your credit card, Visa or MasterCard handle the exchange rate for you. This is a simple process where you are charged in your local currency for the purchase. There's nothing left for you to do.

5.Where is my order?: It is very easy to find your order. To view the details and status of your order, you may log in anytime after placing your order. Listed below are four different status codes for our workflow.

--In prepress. We check file availability. If you did not meet artwork requirement, we ask you to revise file and send us by email.

--Ready to print. If your artwork is fine to print, our prepress department is preparing your job for print.

--Finish printing.

--Shipped. If we send your parcel, we would enter tracking number at your purchase history. So you can track it by clicking tracking number to check delivery status.

6.Can I cancel or change my orders?: Orders may not be changed or cancelled once submitted. In order to provide you with best price, SoPrinting applies fully automated system to process orders. Once you have place an order, it will be locked into printing status immediately and can not be changed or cancel. We apologize for any inconvenience. We hope you understand our need to keep cost down and our turnaround times fast.

7.How do I order?: Our order process is simple. All you need to do is

- Choose Features such as quantity, paper stock then click "add to basket"
- Upload through website or email us your design or supply the details you want on it for us to create
- enter the shipping information and make your payment
- approve your design proof
- wait them to be delivered to you

8.Can I make a change to my delivery address after I placed an order?: This should be possible before your order goes out:
-- check if your order has been dispatched already
-- Log on to our website with your email and password

-- Find at the top of the screen the list of your Recent Orders

-- On the right of the current Order in question read its' Status.

If the Status is at Dispatched, then you are too late.

If the Status is at Finishing, then you may still be too late. But email us in case we can still catch it for you.

If you have any questions, please feel free to contact us

Bye-mail:

Info@7daysprint.com.au

WE’LL GET BACK TO YOU WITHIN 12 HOURS.

Leave us a message:

CLICK HERE

WE’LL GET BACK TO YOU WITHIN 24 HOURS.

: Postal Address:

PO BOX 9097, WYNNUM PLAZA, QLD 4178

Phone:

07 3396 3828

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