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Home|Quotation|(07) 3396 3828|info@7daysprint.com.au

BOOSTPRINT PTY LTD

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Common Customer Questions

1.Do all orders have to be placed online?
No, you don’t need to place the order online. If any products you interest don’t put on our website, you could contact us and place the order offline and make the payment via bank transfer or PayPal.
2.Are the colours shown on the preview screen accurate?

For the best colour accuracy, we recommend designing and uploading all custom files in CMYK.


You can upload files in RGB, but they will be converted to CMYK, which may cause slight colour variation.

For more details, check out our guide: RGB vs. CMYK. If you have any questions, feel free to contact us at info@7daysprint.com.au.
3.Can I split our order for 500 into 2 names or 3 names?
Yes, it is possible. If you choose an option priced for 500 cards under one name, we can split it into 250+250, 100+400, or 200+300, etc. However, an additional charge will apply for splitting the order.
4.What currency will I be charged in for my order?
When buying anything internationally with your credit card, Visa or MasterCard handle the exchange rate for you. This is a simple process where you are charged in your local currency for the purchase. There's nothing left for you to do.
5.Where is my order?
It is very easy to find your order. To view the details and status of your order, you may log in anytime after placing your order. Listed below are four different status codes for our workflow.
 
--In prepress. We check file availability. If you did not meet artwork requirement, we ask you to revise file and send us by email.
 
--Ready to print. If your artwork is fine to print, our prepress department is preparing your job for print.
 
--Finish printing.
 
--Shipped. If we send your parcel, we would enter tracking number at your purchase history. So you can track it by clicking tracking number to check delivery status.
6.Can I cancel or change my orders?
Orders may not be changed or cancelled once submitted. In order to provide you with best price, 7daysprinting applies fully automated system to process orders. Once you have place an order, it will be locked into printing status immediately and can not be changed or cancel. We apologize for any inconvenience. We hope you understand our need to keep cost down and our turnaround times fast.
7.How do I order?

Our ordering process is simple:


Choose Your Features – Select the quantity, paper stock, and any other options, then click "Add to Basket."

Submit Your Design – Upload your design through our website or email it to us at info@7daysprint.com.au. If you don’t have a design, provide the details, and we’ll create one for you.

Enter Shipping & Payment Details – Fill in your shipping information and complete your payment.

Approve Your Proof – Review and approve the design proof we send you.

Receive Your Order – Sit back and wait for your order to be delivered.

8.Can I make a change to my delivery address after I placed an order?
 This should be possible before your order goes out:

-- check if your order has been dispatched already
-- Log on to our website with your email and password
-- Find at the top of the screen the list of your Recent Orders
-- On the right of the current Order in question read its' Status.

If the Status is at Dispatched, then you are too late.
If the Status is at Finishing, then you may still be too late. But email us in case we can still catch it for you. 
Contact us
If you have any questions, please feel free to contact us

Bye-mail:

Info@7daysprint.com.au 

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Postal Address:

PO BOX 9097, WYNNUM PLAZA, QLD 4178




Phone:


07 3396 3828  


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